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| Supervisor Certification Program for the 21st Century |
Supervisors are often chosen for their excellent skills as an employee. They begin the task of supervising with the best of intentions and little or no experience in managing people. Today’s supervisors must quickly become concerned about productivity, quality and employee morale. They need to understand their fit within the organization and what they must do to contribute to the success of the organization.
Who would benefit from this program?
Participants come from a diverse background of manufacturing and service industries. This program is designed for the supervisor who could better serve the organization by enhancing their professional skills.
As a result of this training, the participant will be better able to make decisions, solve problems and communicate and relate to others within the organization. The participant will learn how to earn the trust and respect of peers and be better equipped to control the stress that makes supervising others so difficult.
The classes are as follows:
1. Profitability – What are the basic costs of doing business? How do they impact sales? Revenue? What is margin contribution? How can I identify fixed and variable costs? What can I control? What does the financial statement mean? When can capacity kill us? The participant will understand how to uncover the answers to these questions by the end of this session.
2. Productivity – How can I impact direct labor costs? How do I formulate a productivity plan that will help to meet the overall company goal? Attendees will have a better understanding of these terms and the issues surrounding them after this session.
3. Plan and Organize for Success – Learn the 4 major Supervisory functions. Participants will learn and understand the basic principles for establishing and maintaining organization, planning and control within a business setting. They will participate in activities that provide practical methods for applying these principles to their work. At the end of the session they will be able to set clear goals for staff performance, plan for maximum staff effectiveness, and control staff contributions without suppressing creativity.
4. Interpersonal Communication – How can you improve your listening skills? Does communication or lack of communication affect the organization? What guidelines should be followed to ensure your employees understand instructions? When is it ok to use the company grapevine? Learn these skills and more during this session.
5. Managing Conflict – Learn to identify the common sources of conflict in an organization and effective ways to deal with conflict. We will discuss ways to gain cooperation from associates, staff and groups.
6. Managing Your Priorities – Many things get in the way of a supervisor’s available time during the workday. Participants will learn ways to assess where time goes; principles of time management; how to set and prioritize goals to utilize time effectively.
7. Performance Appraisals - How can we improve the appraisal process? Do we need to improve the forms used? The real goals of giving and receiving performance appraisals will be discussed. We will also talk about why doing appraisals is so difficult.
8. Motivating the Workforce - A basic assumption is that most employees do their jobs well, and do not make mistakes on purpose. This module will cover these basic assumptions of motivation and the motivation process as a whole. It will also include ideas for motivation techniques such as giving effective praise and showing empathy.
9. Leadership Skills - Are leaders born or can it be a learned skill? What are the leadership styles? We will learn the effective development of leadership skills during this session.
10. Negotiating - The negotiation process is often misunderstood. How do you move from deadlock and conflict to a “win-win” solution? We will learn about the factors that impede success at negotiation and discuss techniques that help overcome objections.
11. Employee Staffing – We will investigate legal and effective procedures for the hiring and firing of employees. Participants will learn how a job description is developed. Effective communication techniques for both the selection and termination interviews are described, and opportunity for the practice of these skills is provided.
12. Supervisors in a Diverse Culture - How do you supervise today’s labor force? What are the advantages of older workers, women, and workers with handicaps? This session will offer ideas for building community among the workforce. You will learn how to communicate when training, interviewing and handling complaints.
13. Effective Decision Making - Perhaps the most important management skill to acquire, but many managers are amateurs when it comes to making the right decision. Becoming a good decision maker is like training to become a good athlete. Just as the best coaches have developed methods to overcome athletes' most common errors, decision-making experts have developed techniques to overcome the most common errors in decision making. There are techniques that can help – learn them here.
14. Working with Groups - Participants will learn to manage meetings and how to foster creative problem solving and team building during this session.
15. Putting it All Together – This session will enable participants to develop strategies for continued improvement. We will focus on the skills we have discussed during the last several weeks and we will practice good supervisory skills
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