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Leadership 2000 provides the skills required in organizations that foster a participative, collaborative environment, where every person needs to take initiative.
All employees improve their ability to:
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Clarify their roll in supporting organizational strategies
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Set and meet performance objectives
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Make day-to-day decisions regarding priorities
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Work effectively in cross-functional and team situations
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Demonstrate personal initiative and self-reliance
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Adapt to change constructively
Module Highlights:
The Leader in Each of Us
Today, organizations face a host of competitive challenges, many of which were not visible, even a few years ago. One of the key approaches for responding to these challenges is to develop leaders at every level of the organization. In this unit, participants explore some of the pressures for high performance that characterize today's workplace, including the need to deliver innovative, high quality products in shorter and shorter time frames. This unit defines the expanded, flexible role that individuals in both formal and informal leadership positions must assume in order to ensure success in a business world in constant flux.
The Basic Principles for a Collaborative Workplace
Organizations today require a workplace where everyone is willing and able to work together in new and collaborative ways. Collaboration positively impacts productivity, quality, customer expectation and overall organizational performance. This unit shows how The Basic Principles create a climate where everyone is able to cooperate, share ideas and work together for a common purpose. The Basic Principles provide a set of behaviors for putting an organization's shared values into practice to develop a strong network of relationships at every level of the organization.
Personal Strategies for Navigating Change
The pressures of competition and technology are changing today's workplace and people need skills to deal with often massive changes in how work gets done and how people work together. This unit presents an approach anyone can use to navigate change and to develop personal strategies for dealing effectively with difficult transitions.
Managing Your Priorities
As work grows more fast-paced and demanding, people need skills that help them shift gears smoothly, handle competing priorities and communicate effectively to master the complex interactions and hand-offs that are required to do their work. This unit helps participants build strong, supportive work relationships that increase overall productivity, even where shifting priorities are a daily reality.
Influencing for Win-Win Outcomes
Organizations thrive on new ideas, but too many ideas are lost because people lack the skills to win support for their proposals. This unit provides skills and techniques participants can use to influence others. Participants learn how to win support for their ideas by communicating clearly and focusing on results.
Moving From Conflict to Collaboration
Changes in the workplace are placing new emphasis on the importance of effective collaboration. Organizations are expecting employees at all levels to work together, often cross-functionally, to solve problems and make decisions that were formerly the exclusive responsibility of management. This type of collaborative work can bring out a new potential for conflict among an increasingly diverse work force, creating a need for employees at every level of the organization to have the skills to manage conflict. This unit gives participants the skills they need to turn confrontations into opportunities to achieve positive, productive results.
Proactive Listening
Good listening skills grow in importance as it becomes less clear what information will be critical in the rapidly changing global market. This unit promotes a heightened awareness of how important listening can be and models a variety of verbal and nonverbal techniques to enhance listening skills. Participants learn to look for opportunities to listen, make the most of those opportunities and find ways to apply what they learn.
Expressing Yourself: Presenting Your Thoughts and Ideas
The ability to share knowledge, thoughts and ideas is the backbone of a learning organization. Before an organization can achieve continuous learning and improvement, employees must be motivated and skilled in expressing themselves effectively. This unit helps people raise their level of confidence and skill in presenting their thoughts and ideas.
Handling Emotions Under Pressure
The occasional expression of emotional behavior is not necessarily a negative thing-except when it becomes so amplified or recurs so often that it prevents people from dealing rationally and productively with those around them. An expression of emotion may be an important cue that something is interfering with a colleague's or employee's ability to work effectively. This unit provides a process for dealing with emotions in daily work situations.
Coaching: Bringing Out the Best in Others
This unit gives participants the skills to recognize daily opportunities to coach others in ways that bring out the best in everyone and maximize performance within the organization. People learn how to guide, motivate and support one another to reach everyone's best level of performance.
Giving and Receiving Constructive Feedback
The need for organizations to adapt quickly to changes makes feedback to correct problems and improve processes a critical skill. Participants learn guidelines for both giving and receiving feedback in positive, constructive ways that help them get information to the right people at the right time, bring problems to the forefront before they get out of hand and build strong working relationships that foster ongoing learning and mutual respect.
Giving Recognition
With today's flatter organizational structures, recognition (with peers, managers and even those outside the organization) needs to be everyone's job. This unit shows participants how to acknowledge accomplishments in meaningful, appropriate ways and how to use recognition as a powerful tool for building strong working relationships and for motivating others.
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